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Your Order
Shopping Online
In order to make a purchase, you have to be registered with Maximillia.com. This is a one-time process. If you have registered with us before, simply sign-in with your email address and the password that you have created.
All merchandise sold on Maximillia.com is intended for personal use only, and not for resale. We reserve the right to cancel all orders that appear to be for resale purposes.
International Currency Conversions
All items on Maximillia.com are priced in Australian dollars. If you do not reside in Australia, please select your local currency from the drop down menu. Please note, exchange rates are an approximation only and all transactions are performed in Australian dollars.
Sale + Promotional Code Items
Please note that YOU CAN RETURN SALE ITEMS or purchases made with PROMOTIONAL CODES for a REFUND, EXCHANGE or CREDIT.
Any items marked "FINAL SALE: NO RETURNS!" CANNOT BE RETURNED to Maximillia for exchange or refund under any circumstances. These items are offered at a large discount to facilitate the clearance of stock.
Pre-Orders
Items yet to arrive in store can be pre-ordered through our website:
- Add the item/s to your shopping cart and checkout as usual
- You will only be charged a 30% deposit at checkout
- Payments can be made via Visa/Mastercard or Bank Deposit
- If you choose the Bank Deposit option, details of your payment must be received within 48hrs to secure your order
- You can pay off your order online by logging-in and selecting ‘Laybys & Pre-Orders’ > ‘Make a Payment’ or by contacting us via email or phone
Once the deposit has been received by Maximillia.com, items will be held for the customer pending arrival in store.
The remaining 70% must be paid in a timely manner once the customer has been made aware of the item’s arrival.
Pre-orders may be exchanged for another item (excluding existing laybys or pre-orders) but cannot be cancelled or refunded.
Layby
Layby is available if you’d like to purchase an item (including sale stock) but need to spread payment over 6 weeks:
- Add the item/s that you wish to layby to your shopping cart
- Select the ‘Layby’ option on the final ‘Cart Payment’ page during the checkout process
- You will only be charged a 30% deposit at checkout
- Payments can be made via Visa/Mastercard or Bank Deposit
- If you choose the Bank Deposit option, details of your payment must be received within 48hrs to secure your order
- You can pay off your order online by logging-in and selecting ‘Laybys & Pre-Orders’ > ‘Make a Payment’ or by contacting us via email or phone
The balance of your layby is to be paid within 6 weeks of this initial deposit. Layby payments must be made fortnightly, with the remainder payable at the end of 6 weeks. YOU CAN LAYBY SALE ITEMS! However, sale laybys must be paid off within 4 weeks.
Laybys cannot be cancelled, refunded or exchanged so please choose carefully.
Payment Methods
Maximillia.com accepts Visa, MasterCard and Bank Deposit (direct debit)
Sales Tax
Maximillia.com charges Goods and Services Tax (GST) for Australian residents only.
Tracking Your Order
An order confirmation will be sent to you by email as soon as your order is received. All orders placed after 1 PM WST will ship that business day. Orders placed after 1 PM will ship the following business day. We do not send shipping confirmations as all orders are shipped as immediately as possible. Please contact us if you wish to track your package through the Australia Post website. Your Account
Registration
You are only required to register on our site if you are making a purchase. By registering you are initiating an account that only you may access with your email address and password. Only you will have access to this information.
Go to "LOG IN" to register. You must register with us if you have never purchased from Maximillia.com before.
If you have items in your cart and are ready to complete your order, simply click on "CHECKOUT" and this will automatically direct you to the register page.
Password
Forgotten Password
If you´ve forgotten your password, please email us to have it sent to you again.
To Change Your Password
Go to my account. Assign a new password and confirm. Complete the process by clicking on "SAVE".
Your Account Information
To Change Your Information
To change your email, billing or shipping addresses, go to my account. Make the necessary changes. Complete the process by clicking on "SAVE".
Shipping Policy
Shipping Method
Maximillia.com now uses Australia Post Platinum Express Mail Satchels exclusively for all domestic orders, which delivers your merchandise within 1 to 2 business days and provides a tracking number and insurance.
For international orders, Maximillia.com uses Australia Post´s Express Courier International service, which delivers your merchandise within 2 to 4 business days and provides a tracking number and insurance.
Shipping Rates
Maximillia.com offers a flat $13 shipping rate for all orders delivered within Australia - no matter how many items you purchase! For all shipping options, refer to the table below.
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| Domestic
Platinum Express | International
Express Courier | | Cost of Goods: |
| All Values
| All Values | | Delivery Time: | | 1 to 2 business days | 2 to 4 business days | | Delivery Fee: | | $13.00 AU
| $50.00 AU |
Order Processing
All orders placed Monday - Friday (excluding holidays) before 1 PM WST will begin processing that day and will ship within 24 hours pending availability and credit verification.
Orders placed after 1 PM WST will begin processing the next business day.
Orders placed on Friday after 1 PM WST will ship the following Monday. Transit times do not include Saturday, Sunday or holidays.
Tax / Duties / Refused Shipments (For International Shipments)
Once Maximillia.com has delivered the merchandise to the carrier, you will assume the risk of loss and title for the merchandise. You are responsible for any additional taxes and duties. Maximillia.com is not responsible for any fees charged by customs.
If you decide to refuse any shipments from Maximillia.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Maximillia.com. This amount will be subtracted from your merchandise refund.
Return and Exchange
Return and Exchange Policy
If you are not completely satisfied with your Maximillia.com purchase, you can send it back to us for a REFUND, EXCHANGE or CREDIT NOTE.
Please note that YOU CAN RETURN SALE ITEMS or purchases made with PROMOTIONAL CODES for a REFUND, EXCHANGE or CREDIT.
Any items marked "FINAL SALE: NO RETURNS!" CANNOT BE RETURNED to Maximillia for exchange or refund under any circumstances. These items are offered at a large discount to facilitate the clearance of stock.
Credit notes are valid for 2 MONTHS from the DATE OF PURCHASE ONLY. Once the 2 month period has expired, credit will become null and void.
Return requests must be made within 2 days of the original delivery date and should be sent prepaid. All merchandise returned must be unworn, unwashed, with the price tags intact.
If the merchandise is damaged on the way, please contact us by phone or email on the same day you receive the package. Maximillia is not responsible for items that are damaged in transit as we ensure that all stock is thoroughly inspected for faults/defects before shipment and is packed with extreme care.
We have the right to deny credits if the merchandise returned does not meet our return policy requirements.
Return and Exchange Process
BEFORE sending out your return / exchange package, please contact us by email: contact@maximillia.com. The merchandise must then be packaged and postmarked within 2 days of delivery.
You will not receive a refund or exchange if we aren´t made aware of your intent to return the item within 2 days of you receiving it. This policy is in place to protect the quality of our stock and our customers.
Exchanges/Refunds are processed within 7 days after we receive the merchandise and you will receive a confirmation by email when your exchanges/refunds are processed.
We will not be able to process your return without having your original order sent back to us.
We will refund the credit card or bank account you used for the original purchase for the purchase price of the merchandise, excluding shipping cost. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.
Items can only be exchanged once, so please choose carefully.
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